It's so easy! You may return any un-used JewelrySupply products up to 90 days from the date of purchase. Simply send the unwanted products, in the original condition and packaging, to JewelrySupply, 301 Derek Place, Roseville, CA 95678, for a full refund, less shipping charges. Please include a copy of the invoice; and use sufficient packing material to ensure the items arrive undamaged.
Products returned after 90 days will not be accepted. Let’s be realistic, if you no longer want it, we probably don’t either. Donate it to your local Charity or Thrift Shop. They’ll love it, and you’ll get that warm, fuzzy feeling inside!
For exchanges, please return un-used products as explained above. Then, place a new order through our website or with Customer Service.
Orders which are refused or go unaccepted by the recipient without prior authorization from our Customer Service department may be charged either a 25% restocking fee or actual shipping costs, whichever is greater, to cover the outgoing and return shipping costs.
Special Request Orders: Large product volumes or non-stock items specifically ordered at the customer's request are non-returnable.
In the rare case that you receive damaged or defective product, please contact Customer Service prior to sending it back. Our helpful Customer Service Team will resolve the issue promptly.
301 Derek Place
Roseville, CA 95678
P: 1-866-380-7464 ext. 5 (US only)
P: (916) 780-9610 ext. 5 Customer Service