Ordering Information

General Info

  • No minimum order amount.
  • No sign-up or user account required.
  • Most orders are shipped within 1-3 business days.

How To Order

Shop online using our Secure Shopping Cart, or call us at 1-866-380-7464 (US Only).

Accepted Payment Methods

Accepted Payment Methods

  • JewelrySupply accepts all major credit, debit, and bank cards including Visa, MasterCard, Discover, and American Express.
  • PayPal is an accepted payment method.
  • Wire Transfer may be available at JewelrySupply's discretion. Please contact us for details.

Please contact us if you have any questions regarding your payment method.

California/Nevada Seller's Permit.

If you have a valid California or Nevada Seller's Permit, state law requires us to have a signed "Resale Verification Form" on file in order to make your account tax exempt. If you are setting up your online customer profile for the first time, the shopping cart will display the tax. Please provide your resale information by completing our Resale Verification Form. Once we receive the form, we will make the appropriate changes on your account. For more information regarding "no tax status" in California or Nevada, click here.

Jewelry Supply Policies


It's so easy! You may return any un-used JewelrySupply products up to 90 days from the date of purchase. Simply send the unwanted products, in the original condition and packaging, to JewelrySupply, 1143 N Market Blvd Ste 1, Sacramento, CA 95834, for a full refund, less shipping charges. Please include a copy of the invoice; and use sufficient packing material to ensure the items arrive undamaged.

Products returned after 90 days will not be accepted. Let’s be realistic, if you no longer want it, we probably don’t either. Donate it to your local Charity or Thrift Shop. They’ll love it, and you’ll get that warm, fuzzy feeling inside!

For exchanges, please return un-used products as explained above. Then, place a new order through our website or with Customer Service.

Orders which are refused or go unaccepted by the recipient without prior authorization from our Customer Service department will be assessed a 25% restocking fee to cover the outgoing and return shipping costs.

Special Request Orders: Large product volumes or non-stock items specifically ordered at the customer's request are non-returnable.

In the rare case that you receive damaged or defective product, please contact Customer Service prior to sending it back. Our helpful Customer Service Team will resolve the issue promptly.

JewelrySupply Inc
Returns Dept
1143 N Market Blvd Ste 1
Sacramento, CA 95834
P: 1-866-380-7464 (US only)
P: (916) 780-9610
Customer Service
[email protected]

    USA and Canada: We do our best to keep all of our items in stock for immediate delivery. However, occasionally backorders do occur. In the event of a backorder, items will be shipped as soon as they come into stock. There are no additional shipping charges added to backordered items. Please e-mail or call Customer Service if you do not wish to keep your items on backorder.


    All items on backorder for more than 30 days will be canceled in our system and a credit will be issued. Please add those items to your next order.

    USA and Canada:

    No additional shipping charges are added to backordered items. Backorders with a total value of $5 or more will be shipped as soon as they come into stock. Backorders with a total value of less than $4 will be canceled and refunded. Please e-mail or call Customer Service if you do not wish to keep your items on backorder.

    International Backorders: At this time we do not backorder out of stock items on International orders. A credit will be issued for all items that do not ship.

    Limited Edition Items and Discontinued Items. There are no backorders on Limited Edition items or Discontinued Items. A credit will be issued for any Limited Edition or Discontinued items that do not ship.

Drop ship items.
    Items that ship directly from the manufacture. Rush processing and other expedited shipping options are not available for these items. Most drop ship items are shipped UPS ground and have a one-week lead-time. Most drop ship items are marked as drop ship items. Occasionally an item can unexpectedly go out of stock and we create a drop shipment from the manufacture.
    Jewelrysupply.com occasionally offers discounts through coupons, advertisements, fliers and other resources. These discounts may not be used in conjunction with one another and do not apply to Sale Items, Limited Edition Items, Closeout Items or Special Offers. JewelrySupply Inc reserves the right to end any coupon or advertisement without notification.
Copyright/Trademark Statement.
    Jewelry Supply, Inc, dba JewelrySupply.com, prohibits the use of all images and photographs. Any unauthorized use of these images and photographs displayed on this website may violate trademark and copyright laws.
    By placing an order on JewelrySupply.com you opt-in to receiving our Newsletter. If you wish to opt-out, please leave a comment on your order. You may unsubscribe at any time by clicking here.
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