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Home > Customer Service > Ordering Information
Ordering Information

General Info

  • We have no minimum order restrictions.
  • Most domestic orders are shipped the next business day.
  • Most International orders are shipped within 3-5 business days.

How To Order

1) Shop Online: Use our secure online shopping cart
2) Telephone Orders: 916-780-9610 ext 5, 866-380-7464 (US only) ext 5
3) Fax Orders: 916.780.9617 (Click here for order form .pdf)
4) Mail Orders: (Click here for order form .pdf)
    Jewelry Supply Order Dept.
    301 Derek Place Roseville, CA 95678

Terms of Sale

Credit Cards.
    Visa, MasterCard, Discover, and American Express are accepted. We also accept debit or check cards with a Visa or MasterCard symbol. (Please note: For first time orders, 'Ship To' address must be the same as the "Billing" address of your credit card.)

PayPal.

Using Paypal to complete your purchase can make your shopping experience at JewelrySupply.com even easier!

Bitcoin.

JewelrySupply.com now accepts Bitcoin! Using Bitcoin to complete your purchase can make your shopping experience at even easier!

Please note that when using BitCoins as your preferred method of payment, once you have clicked the "Checkout" button, you will have only 15 minutes to complete your payment. If you are unable to complete your payment then you will have two options. You can try again later by placing a new order or you can call our Customer Service number and change your payment method.

Please note that it can take anywhere from 1 to 24 hours to fund your order when paying with Bitcoins. Due to the delay inventory is not reserved and we cannot guarantee order fulfillment.

By checking out with Bitcoin, you agree to these terms and conditions.

Wire Transfer.  Contact our Customer Service department for details.

Pre-payment:

To obtain the shipping amount of your order, please add the item(s) you would like to purchase to the Shopping Cart, then click on the "View Cart" button to start the checkout process. You will need to complete your shipping address information in order for the shipping cost to appear. You can also call Customer Service to get your order's shipping cost, or simply estimate shipping costs at about 10%. However, we do have minimum shipping amounts regardless of order size. Any overpayments will be promptly refunded, applied as a credit on your account, or used towards future orders. Occasionally, due to size or weight issues, shipping amounts will exceed the 10% estimate. In this event, Customer Service will contact you with updated information before processing your order.

With a bank money order or cashier check.
    Please allow 5-10 business days for the money order or cashier check to clear before your order can be shipped.
With Personal or Business Checks.
    Each check is required to have the following: Pre-printed name, Pre-printed serial number (no temporary or starter checks), Complete mailing address (no P.O. Boxes), Telephone number with area code, Driver's License Number and State of issuance.

    For existing customers pre-paying with a check, your order will usually be processed within 1-2 days of receiving your check.

    Each remittance of payment by personal or business check is considered authorization to convert that particular check into an electronic transaction. You have the option to choose not to have your check converted to an electronic transaction. You must notify us in writing that you choose this option.

    If you choose not to have your check electronically processed or your check does not meet the above requirements please allow 5-10 business days for the check to clear the bank before your order can be shipped.

California Residents

    Please add 8.50% state sales tax to fax and mail orders. Orders placed on our web site will have the sales tax added when invoiced. If you already have a California Seller's Permit on file with us, it is not necessary to add the sales tax.
California Seller's Permit.
    If you have a valid California Seller's Permit, state law requires us to have a signed "Resale Verification Form" on file in order to make your account tax exempt. If you are setting up your online customer profile for the first time, the shopping cart will display the tax. Please fax or email us a copy of your resale information - you can directly download our Resale Verification Form (.pdf). Once we receive the form, we will make the appropriate changes on your account. For more information regarding "no tax status" in California, click here.

Jewelry Supply Policies

Returns.
    It's so easy! You may return any un-used JewelrySupply products up to 90 days from the date of purchase. Simply send the unwanted products, in the original condition and packaging, to JewelrySupply, 301 Derek Place, Roseville, Cal, 95678, for a full refund, less shipping charges. Please include a copy of the invoice; and use sufficient packing material to ensure the items arrive undamaged.

    Products returned after 90 days will not be accepted. Let’s be realistic, if you no longer want it, we probably don’t either. Donate it to your local Charity or Thrift Shop. They’ll love it, and you’ll get that warm, fuzzy feeling inside!
  • For exchanges, please return un-used products as explained above. Then, place a new order through our website or with Customer Service.

  • Special Request Orders: Large product volumes or non-stock items specifically ordered at the customer's request are non-returnable.

  • In the rare case that you receive damaged or defective product, please contact Customer Service prior to sending it back. Our helpful Customer Service Team will resolve the issue promptly.



Return Address:
JewelrySupply Inc
Returns Dept
301 Derek Place
Roseville, CA 95678

Customer Service:
1-866-380-7464 ext. 5 (US only)
(916) 780-9610 ext. 5
CS@JewelrySupply.com


Backorders.
    USA and Canada: We do our best to keep all of our items in stock for immediate delivery. However, occasionally backorders do occur. In the event of a backorder, items will be shipped as soon as they come into stock. There are no additional shipping charges added to backordered items. Please e-mail or call Customer Service if you do not wish to keep your items on backorder.

    Note: All items on backorder for more than 30 days will be canceled in our system and a credit will be issued. Please add those items to your next order. .

    International Backorders: At this time we do not backorder out of stock items on International orders. A credit will be issued for all items that do not ship.

    Limited Edition Items and Discontinued Items. There are no backorders on Limited Edition items or Discontinued Items. A credit will be issued for any Limited Edition or Discontinued items that do not ship.


Coupons.
    Jewelrysupply.com occasionally offers discounts through coupons, advertisements, fliers and other resources. These discounts may not be used in conjunction with one another and do not apply to Sale Items, Limited Edition Items, Closeout Items or Special Offers. JewelrySupply Inc reserves the right to end any coupon or advertisement without notification.
Copyright/Trademark Statement.
    Jewelry Supply, Inc, dba JewelrySupply.com, prohibits the use of all images and photographs. Any unauthorized use of these images and photographs displayed on this website may violate trademark and copyright laws.
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