Click on the "Log In" link at the top of our website.
If this is your first time ordering with our company, please click on the "Register" button. If you have added items to your shopping cart as a "Guest" they will remain in your cart after you log in.
If you are an existing customer, please type your email address and password in the "Returning Customer" field.
What is the difference between "Registered" and "Unregistered" Log In?
Registered Customer Benefits:
Easy checkout - all customer information (except credit card info) will
be saved
Permanent cart - product will stay in your cart until you checkout or delete
the items (even when you leave the web site)
Address Book
Order history
Alternate shipping addresses
Shipment tracking
California customers with a resale license can have their profile set up
for no tax
Unregistered customers will be able to check out without creating an account and a password is not required. (The benefits above are not available for unregistered customers.)
Why didn't I receive my password email?
If you did not receive our email with your password, please check your junk/spam folder for the email or try modifying your spam filter.Click
here for more information
Why is my temporary password not working?
Please keep in mind that our passwords are case sensitive. Also, if you copied and pasted your password make sure that you are not copying an extra space in front of or behind the password.
What are the benefits of creating an account?
Creating an account with JewelrySupply.com allows you to shop faster, track
the status of your current orders, review your previous orders, and write product
reviews.
What are the secrets of a good password?
Make your passwords easy to remember with a few twists to make them hard to guess. A good password should contain the following: Substitute numbers for letters, mix uppercase letters, and make them at least six characters long.
Will you store my credit card information?
For your protection we do not store credit card numbers on our web servers. You will need to enter your credit card information for every order.
Do you offer wholesale pricing?
As our prices are based on quantity discounts we do not offer a flat wholesale price. The lowest price is available when ordering the largest quantity of a product.
What does LE or Limited Edition Mean?
Limited Edition (or LE as an abbreviation) means that the item is not stocked on a permanent basis. We have purchased a limited quantity and once the inventory has been sold, the item will be discontinued from our website. We will not offer backorders on Limited Edition items.
What does GP & SP mean?
GP = Gold Plated/Gold Color
SP = Silver Plated/Silver Color
These are plating’s on base metal findings to give the color of silver or gold.
How do I request a sample?
At this time, we do not have a sample program. However, we don't have a minimum order requirement and we offer a 30-day return policy if you are not completely satisfied.
Can I have my products engraved or printed?
We do not have the capability for engraving or printing on our products.
Do you have retail stores?
We sell our products through our web site and do not have a retail store.
Can I combine colors for a quantity discount?
Our pricing is per item number and colors of the same style cannot be combined for the price breaks.
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