- We have no minimum order restrictions.
- Most domestic orders are shipped within 24 hours.
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Most International orders are shipped within 3-5 business days.
How To Order
1)Shop Online: Use our secure online shopping cart
2)Telephone Orders: 916-780-9610 ext 5, 866-380-7464 (US only) ext 5
3)Fax Orders: 916.780.9617 (Click here for order form .pdf)
4)Mail Orders: (Click here for order form .pdf)
- Jewelry Supply Order Dept.
301 Derek Place Roseville, CA 95678
Credit Cards.
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Visa, MasterCard, Discover, and American Express are accepted. We also accept debit or check cards with a Visa or MasterCard symbol. (Please note: For first time orders, 'Ship To' address must be the same as the "Billing" address of your credit card.)
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For the shipping amount please add the item(s) you would like to purchase to the shopping cart and use our "Shipping Estimator" to calculate the shipping charges. You can also call Customer Service for the shipping cost or estimate about 10%. However, we do have minimum freight amounts so please refer to the Fax Order Form above. Any overpayments will be applied as a credit on your account and may be used towards future orders. You may request in writing if you want to receive a refund for any overpayment.
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Please allow 5-10 business days for the money order or cashier check to clear before your order can be shipped.
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Each check is required to have the following: Pre-printed name, Pre-printed serial number (no temporary or starter checks), Complete mailing address (no P.O. Boxes), Telephone number with area code, Driver’s License Number and State of issuance.
Your order will be processed within 1-2 days of receiving your check.
Each remittance of payment by personal or business check is considered authorization to convert that particular check into an electronic transaction. You have the option to choose not to have your check converted to an electronic transaction. You must notify us in writing that you choose this option.
If you choose not to have your check electronically processed or your check does not meet the above requirements please allow 5-10 business days for the check to clear the bank before your order can be shipped.
California Residents
- Please add 8.25% state sales tax to fax and mail orders. Orders placed on our web site will have the sales
tax added when invoiced. If you already have a California Seller's Permit on file with us, it is not
necessary to add the sales tax.
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If you have a valid California Seller's Permit, state law requires us to have a signed "Resale Verification Form"
on file in order to make your account tax exempt. If you are setting up your online customer profile for the first
time, the shopping cart will display the tax. Please fax or email us a copy of your resale information - you can
directly download our Resale Verification Form (.pdf).
Once we receive the form, we will make the appropriate changes on your account. For more information regarding
"no tax status" in California, click here.
Prop 65 Warning.
- Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the State of California to cause birth defects or other reproductive harm.
At JewelrySupply Inc we recognize the importance of protecting the health and environment of our customers. However, some products such as Swarovski crystals, base metal findings, chains, and charms sold by our company may contain small amounts of lead. We recommend that you wash your hands after handling, and keep all items away from small children and infants.
- Additional Warning
Most Solders carried by JewelrySupply Inc contain Cadmium, and exposure to the fumes created while soldering or brazing is known to be hazardous to your health. We recommend that you always use these products in a well ventilated area and wear a mask when brazing or soldering, and as always, these products are never intended to be used by children.
Jewelry Supply Policies
Returns.
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You may return any Jewelry Supply product at any time, for any reason. It’s really that simple. Just send the unwanted products, in the original condition and packaging, to JewelrySupply for a full refund. Please include a copy of the invoice; and use sufficient packing material to ensure the items arrive undamaged.
For exchanges, please return unwanted products as normal. Then, place a new order through our website or with Customer Service.
In the rare case that you receive damaged or defective product, please contact Customer Service prior to sending it back. Our helpful Customer Service Team will resolve the issue promptly.
Return Address:
JewelrySupply Inc
Returns Dept
301 Derek Place
Roseville, CA 95678
Customer Service:
1-866-380-7464 ext. 5 (US only)
(916) 780-9610 ext. 5
CS@JewelrySupply.com
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We respect your privacy. Any personal information we collect from you is for the purpose of processing your order and will not be sold, swapped, or otherwise given out under any circumstances.
Further, we recognize the importance of protecting critical customer information. That is why we partner with CyberSource Inc, a third party administrator for processing all internet credit card transactions. CyberSource Inc is 100% PCI compliant and uses state of the art technology to constantly monitor and update its processes, guaranteeing you will experience a safe, secure transaction when shopping with JewelrySupply.
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All prices in our catalog were current at the time of publication.
While every effort has been made to maintain our everyday low prices, market conditions and manufacturers’
price increases may necessitate price adjustments. Gold and Silver prices may change due to the
volatile nature of the market. Our current pricing is on this web site. We may also adjust pricing
in the catalog due to typographical errors.
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We do our best to keep all of our items in stock for immediate delivery. However, occasionally backorders do occur. In the event of a backorder, we charge only for the items shipped at that time. Any items backordered will be charged and shipped as soon as they come into stock. There are no additional shipping charges added to backordered items.
Note: All backordered items totaling less than $5.00, or items on backorder for more than 30 days, will be cancelled in our system Please add those items to your next order.
There are no backorders on 'Limited Edition' items. Please e-mail or call Customer Service if you do not wish to keep your items on backorder.
International Backorders.
At this time we do not backorder out of stock items on International orders.
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Jewelry Supply, Inc.™, dba JewelrySupply.com, prohibits the use of all
images and photographs. Any unauthorized use of these images and photographs
displayed on this website may violate trademark and copyright laws.
For Frequently Asked Questions - Click Here
